el futuro de la análitica aumentada

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CUSTOMER analytics parte 1

En esta guía abarcaremos cuándo y cómo se usa el análisis de satifacción del cliente

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Medir la satisfacción del cliente debe ser un proceso continuo porque los conocimientos representan una gran oportunidad o amenaza potencial según la eficacia del análisis

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Las formas más comunes son una combinación de encuestas cuantitativas y cualitativas. También crear un índice de satisfacción del cliente (CSI),es un promedio de todos los atributos que cree que contribuyen a la satisfacción del cliente Los grupos focales y el análisis de factores pueden ser particularmente útiles

Lo que sus dicen en redes sociales, es probablemente lo más cercano a la verdad. Como resultado, esos datos de texto se pueden recuperar y analizar para medir el sentimiento

¡Gracias por leernos!

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